Shipping policy

For current updates on domestic shipping, please visit https://auspost.com.au/service-updates/current-updates/domestic-service-updates.

Dispatch Options:

Take advantage of our fast, affordable, and secure delivery options based on your location.

Flat Rate Shipping in Australia:

For all orders in Australia, we offer Standard Shipping (1-3 days in metro areas & all other 3-10 days) for $9.95 and Express Shipping starting from $14.95.

Shipping to New Zealand

For shipping to New Zealand we offer a number of options based on the weight of your order. Transit times to New Zealand is approximately 5-14 business days (pending other external delays such as demand, weather activity, customers & more). 

Shipping costs are as follows: 

• 0-1000g - $14.95
• 1001-2000g - $19.95
  
• 2001-5000g - $34.95
  
• 5001g-10kg - $49.95

Returns:

If you would like to request a return for a product purchased through ehplabs.com.au, please contact EHP Labs Online Customer Service via online chat, email at contact@ehplabs.com.au, or our 24/7 online chat support.

Please note that any return request must be made to the original store within 30 days of purchase, and returns request for a product purchased online via the website will not be accepted by any of our partner stores.

To be eligible for a return, the product must be received within 14 days of lodging a request, unopened and unused in the original sealed packaging, securely wrapped, accompanied by a Tax Invoice or Proof of Purchase, and returned to us at your own expense.

Cancellations:

If you would like to cancel an order, please contact EHP Labs via our online chat or email. Please note that we cannot guarantee the request if the order has already been dispatched.

If your order has already been dispatched and you still wish to cancel, please refuse the delivery attempt or decline the parcel at the Post Office. Refunds will only be applied once all items are returned in unopened/unused packaging.

Please choose products carefully as we do not accept returns for opened/used products unless the product is damaged, faulty, or incorrect. We do not claim to treat or cure any diseases or conditions and recommend that you seek appropriate medical advice before consuming any nutritional supplements.

Damaged/Faulty Goods:

If you have received a damaged, faulty, or incorrect product from EHPlabs, please email contact@ehplabs.com.au with your full name, contact details, original order number/receipt, and any relevant photos within 7 days of delivery. We will contact you directly as any exchanged or refunded items must be returned to us for any compensation to be supplied.